Frequently Asked Questions

How do I pay for goods?

You can pay using a credit card or debit card via PayPal.  You do not need a PayPal account to do this – you can use a credit card in the checkout process. The PayPal process allows you to pay using your credit card in a secure way.

I do not have a PayPal account.

No problem – you don’t need one.  Just use a credit card in the checkout.

Are there any charges for paying by PayPal?

No charges for you – we pay them!

Can I pay by BACS?

Yes, just select “Direct Bank Transfer (BACS)” when you checkout and follow the instructions. Once you’ve paid we’ll complete the order and ship it.

How much is postage?

The website calculates this based on weight at checkout. This is the only way to see the cost of postage. You will see your shipping cost before you checkout and pay.

Is VAT included?

All shown prices include any VAT at the current rate. Our invoices break down the VAT content in the usual way.

Can you deliver anywhere?

In the UK, yes! (This includes NI, Scottish Islands, other UK islands.) Outside of the UK possibly. Please contact us to find out.

Can I get next day delivery?

We don’t offer this as a guaranteed service yet. We endeavour to collect up yesterday’s orders to be dispatched the following day.

Do you deliver to Republic of Ireland?

Yes we do deliver to Republic of Ireland.

Can I collect?

We’re sorry but no this is not possible just yet. We will be offering “Click and Collect” from near to Tunbridge Wells soon.

What happens if there is a problem?

This is unlikely but a question should be directed in the first place to our Customer Services who will assist you.