Terms & Conditions
These terms and conditions were last updated on 25/4/2020.
Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means BuildingWaterproofer.co.uk and / or our Merchants. “You” or “your” means the person accessing, using or ordering from our website over the Internet.
1. Disclosed agent
BuildingWaterproofer.co.uk acts as agent in the sale of goods which are supplied by our fulfilment Merchants directly to you. The contract of sale then exists between you and the Merchant. These terms and conditions cover all sales made through this website and each of our Merchants must comply with our terms and conditions of trading.
2. Prices, description and availability of goods
All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of items displayed on our site may be mispriced. No contract exists between you and our merchant partner for the sale by our merchant partner to you of any product unless and until our merchant partner accepts the order by taking payment for the goods. Our merchant partners aim to verify prices as part of their payment processing procedures. Orders are accepted at our merchant partners’ sole discretion and we and our merchant partners maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
3. Sales tax
Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the United Kingdom.
4. Payment methods
All orders must be paid for by credit or UK debit cards. Unfortunately, we do not accept payment by cheque or postal order, and you cannot pay in installments. Payment is by PayPal and Mastercard, Maestro, Visa, American Express and Solo are accepted. All prices are in pounds sterling (£).
5. Delivery arrangements
Your shopping basket displays the goods you have purchased, the Merchant who will supply them and an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The delivery costs for each Merchant vary and are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. Please note that there are some products that we do not ship to certain destinations, which will be indicated in the shopping basket.
6. Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer. We will not accept return of:
- Sealed products which have been opened or damaged
- Goods made to the customer’s personal specifications
Bulk Orders are only returnable at the suppliers discretion.
Most merchants will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: customerservices@BuildingWaterproofer.co.uk
We aim to:
- Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
8. Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the BuildingWaterproofer.co.uk website are the property of BuildingWaterproofer.co.uk. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Click to verify Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. PayPal provides our payment system. PayPal is used to send and receive payments online. Once you sign up for PayPal, you can send money to anyone with an email address. You can use money from your PayPal balance or from another payment method of your choice, such as a credit card, debit card or your bank account. Recipients are then notified by email that they have received a payment from you.
10. Notification of Changes
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.
These terms and conditions do not affect your statutory rights as a consumer.
BuildingWaterproofer.co.uk is a UK based business.