Terms and conditions of business

Registered Company Information

  • Registered Company: Abacus Construction Products Ltd
  • Registered in England & Wales
  • Registered Address: Stubby Grove Cottages, Bells Yew Green, Tunbridge Wells, Kent TN3 9BG
  • Registered Company Number: 7554408
  • VAT Number: Coming Soon


In these conditions the following terms shall have the following meaning: “The Company” or “Building Waterproofer UK” means Abacus Construction Products Limited. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.


Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. We use PayPal’s secure payment gateway; they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Time

When we have the items of your order in stock it is dispatched quickly. In the UK we use Royal Mail or UPS, for future exports we use a Royal Mail international delivery service unless instructed otherwise. We send you an email when your order has been dispatched. On average:
  • UK customers – Orders should be with you within 2 – 3 working days after despatch.
  • European customers – We do not currently ship to Europe.
  • Rest of the World customers – We do not currently ship to the Rest of the World.


In the future when we ship abroad, you will be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.


Items ordered that are in stock should be dispatched within 24 hours of the order being placed. We hold stock in our warehouse and but occasionally your order maybe placed in a queue to be resupplied, we will attempt to notify you if this is the case with expected delivery date.


Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to us within seven working days of delivery. Building Waterproofer UK shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Building Waterproofer UK, promptly return any of the goods subject to any claim and any packing materials securely packaged to Building Waterproofer UK for examination.


  • If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Building Waterproofer UK shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
  • If the Customer establishes that any of the goods are defective Building Waterproofer UK shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
  • In no circumstances shall the liability of Building Waterproofer UK to the Customer under this condition exceed the invoice value of the goods.


Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached..

Privacy Policy

We are committed to protecting your privacy. You can read our full Privacy Policy here.

Product Specifications

Building Waterproofer UK reserve the right to alter specifications to those stated on the website, including slight differences in packaging, colour, shade and size. The Customer’s statutory rights will not be affected.